Terms and Conditions

Last Updated: 26 August 2026

1. Introduction

These Terms and Conditions (“Terms“) govern your use of the CCX Innovations website and any purchase of products or services made through the website. In these Terms, “CCX“, “we“, “us” and “our” refer to Carbon Clean Ltd, operating in connection with the CCX Innovations website. By accessing or using this website, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use the website. These Terms should be read together with our Privacy Policy and Cookie Policy.

2. Company Information

The website is operated by: Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk

3. Definitions

In these Terms: “Customer”, “you” or “your” means the person or organisation using the website or purchasing products or services from us. “CCX”, “we”, “us” or “our” means Carbon Clean Ltd. “Website” means the CCX Innovations website and any associated pages, subdomains or online services operated by us. “Products” means goods, equipment, machines, parts, accessories, consumables, marketing materials and other physical products offered for sale through the Website. “Services” means any services, support, training, consultancy, installation, technical assistance or other services offered by us. “Order” means a request submitted by you to purchase Products or Services from us. “Contract” means the agreement between you and us for the purchase of Products or Services.

4. Use of the Website

You may use the Website only for lawful purposes. You must not:

Use the Website in violation of any applicable law or regulation;
Attempt to gain unauthorised access to the Website or its systems;
Introduce malicious software, viruses or other harmful material;
Attempt to interfere with the operation or security of the Website;
Copy, reproduce or commercially exploit Website content without permission;
Use automated systems to scrape, extract or collect information from the Website without our prior written consent;
Impersonate another person or organisation;
Use the Website to transmit fraudulent, misleading or unlawful material; or
Use the Website in a way that could damage our reputation or the reputation of our products or services.

We reserve the right to restrict or terminate access to the Website where we reasonably believe these Terms have been breached.

5. Website Information

We make reasonable efforts to ensure that information published on the Website is accurate and up to date. However, information may occasionally contain:

Typographical errors;
Pricing errors;
Technical errors;
Outdated information;
Product availability errors; or
Other inaccuracies.

We reserve the right to correct errors and update information at any time. Website content is provided for general information and should not be treated as a substitute for professional technical advice where such advice is required.

6. Product Information

We make reasonable efforts to ensure that Product descriptions, specifications, images and other information displayed on the Website are accurate. However:

Product images are for illustrative purposes and may differ slightly from the actual Product;
Colours may appear differently depending on your display;
Product specifications may change;
Manufacturers may make technical modifications;
Packaging may differ from images displayed online; and
Accessories shown in photographs may not necessarily be included unless expressly stated.

Where a Product has specific technical requirements, you are responsible for ensuring that the Product is suitable for your intended application.

7. Product Availability

All Products are subject to availability. Displaying a Product on the Website does not guarantee that the Product is available for immediate purchase or delivery. If a Product becomes unavailable after you place an Order, we will contact you and may offer:

An alternative Product;
A revised delivery date; or
A refund where appropriate.

8. Prices

Prices displayed on the Website are stated in pounds sterling unless otherwise indicated. Where applicable, prices may be displayed:

Excluding VAT; and
Including VAT.

The applicable VAT amount will be displayed or calculated at checkout where applicable. The total amount payable by you will be confirmed before you complete your purchase. We reserve the right to change prices at any time. A price change will not affect an Order that we have already accepted, except where required or permitted by law.

9. Pricing Errors

Although we make reasonable efforts to ensure that prices are accurate, an obvious pricing error may occasionally occur. If a Product is listed at an obviously incorrect price, we reserve the right to:

Cancel the Order; and
Refund any amount already paid.

Where possible, we will contact you before cancelling an affected Order.

10. Placing an Order

When you place an Order through the Website, you are making an offer to purchase the relevant Product or Service. You are responsible for ensuring that all information supplied during checkout is accurate and complete. This includes:

Name;
Billing address;
Delivery address;
Email address;
Telephone number;
Payment information; and
Any other information required to process the Order.

Submitting an Order does not necessarily mean that the Order has been accepted.

11. Order Acceptance

After receiving your Order, we may send you an acknowledgement confirming that we have received it. This acknowledgement does not necessarily constitute acceptance of the Order. A Contract is formed when we confirm acceptance of your Order, dispatch the Product, or otherwise expressly confirm that your Order has been accepted, whichever occurs first. We reserve the right to refuse or cancel an Order where reasonably necessary, including where:

A Product is unavailable;
There is an obvious pricing or description error;
We are unable to obtain payment;
We suspect fraudulent activity;
The Order contains inaccurate information;
Delivery cannot reasonably be completed; or
We are otherwise unable to fulfil the Order.

If we cancel an Order after payment has been received, we will refund the amount paid for the cancelled Order.

12. Payment

Payment must be made using the payment methods made available at checkout. Payment providers may process payment information on our behalf. You confirm that:

You are authorised to use the payment method provided;
The information supplied is accurate; and
There are sufficient funds or credit available to complete the transaction.

We may carry out appropriate checks to prevent fraud and unauthorised transactions.

13. Delivery

We will deliver Products to the delivery address provided with your Order. Delivery times provided on the Website or during checkout are estimates unless expressly stated otherwise. Delivery may be affected by:

Product availability;
Carrier delays;
Weather;
Customs or border procedures;
Industrial action;
Technical problems;
Events outside our reasonable control; or
Other circumstances beyond our reasonable control.

We will make reasonable efforts to keep you informed where a significant delivery delay occurs.

14. Delivery Inspection

Where appropriate, you should inspect Products promptly following delivery. If a Product appears to have been damaged during delivery, you should notify us as soon as reasonably possible and provide photographs or other supporting information where available. This does not affect your statutory rights.

15. Risk and Ownership

Unless otherwise provided by applicable law:

Risk in Products passes to you when the Products are delivered to you or to a person nominated by you to receive them.
Ownership of Products remains with us until we have received payment in full for those Products and any other sums properly due in connection with the relevant Order.

Where Products are supplied to a business customer, additional commercial terms may apply.

16. Business Customers

Certain Products and Services may be intended primarily for businesses, workshops, garages, distributors, fleet operators or other commercial users. Where you purchase Products or Services in the course of business, you confirm that:

You have authority to enter into the Contract;
You have assessed the suitability of the Products for your intended application;
You will use the Products in accordance with applicable instructions and safety requirements; and
You will comply with all applicable laws and regulations relating to their use.

Additional commercial terms may apply to quotations, trade accounts, distributors, dealers or other business arrangements. Where additional written terms are agreed with you, those terms will take precedence over these Terms to the extent of any inconsistency.

17. Product Installation and Use

Certain Products may require specialist installation, electrical connections, compressed air, ventilation, training, maintenance or other technical requirements. You are responsible for ensuring that:

Products are installed correctly;
Installation is carried out by appropriately qualified personnel where required;
Products are operated in accordance with the manufacturer’s instructions;
Required safety procedures are followed;
Appropriate protective equipment is used where necessary;
The operating environment is suitable; and
All applicable health and safety requirements are followed.

Failure to follow instructions or safety requirements may affect warranties and may result in damage to the Product or injury.

18. Product Safety

You must read and follow all safety information, operating instructions, manuals and warnings supplied with Products. You must not:

Modify Products without appropriate authorisation;
Remove safety devices;
Operate Products contrary to instructions;
Use Products for an application for which they were not designed; or
Permit untrained or unauthorised persons to operate equipment where training is required.

We are not responsible for damage caused by misuse, unauthorised modification, improper installation or operation contrary to supplied instructions, except where liability cannot lawfully be excluded.

19. Returns and Cancellation

Your rights to cancel an Order or return a Product depend on:

Whether you are purchasing as a consumer or business;
The nature of the Product;
Whether the Product has been customised;
Whether the Product has been used; and
Applicable consumer protection legislation.

Nothing in these Terms limits or excludes any statutory rights that cannot lawfully be excluded. Where applicable, information regarding cancellation and returns will be provided at the point of purchase or in the relevant Order documentation.

20. Consumer Rights

If you are a consumer, you have statutory rights under applicable UK consumer protection legislation. Nothing in these Terms is intended to remove or reduce those rights. Where Products are faulty, not as described, not fit for purpose or otherwise fail to meet applicable statutory requirements, you may have rights to:

Repair;
Replacement;
Price reduction; or
Refund,

depending on the circumstances and applicable law.

21. Business-to-Business Returns

Where you purchase Products in the course of business, returns may be subject to separate commercial terms. Unless otherwise agreed in writing, we may require:

Prior written approval for a return;
Proof of purchase;
Products to be returned in an appropriate condition;
Products to be securely packaged; and
Products to be returned within an agreed period.

Custom-built, modified, specially ordered or non-standard Products may not be returnable except where required by law.

22. Warranty

Where a Product is supplied with a manufacturer’s or supplier’s warranty, the applicable warranty terms will apply. Warranty coverage may be subject to:

Correct installation;
Correct operation;
Proper maintenance;
Use in accordance with instructions;
Use of appropriate consumables;
Compliance with specified operating conditions; and
Other conditions specified in the applicable warranty.

A warranty does not normally cover damage caused by:

Misuse;
Neglect;
Unauthorised modification;
Incorrect installation;
Improper maintenance;
Accidental damage;
Normal wear and tear; or
Use outside the Product’s intended purpose,

except where applicable law provides otherwise.

23. Intellectual Property

All intellectual property rights in the Website and its content belong to us or our licensors unless otherwise stated. This includes:

Text;
Logos;
Branding;
Photographs;
Graphics;
Videos;
Product information;
Brochures;
Downloads;
Software;
Website design;
Layout;
Trademarks; and
Other materials.

You may view and use the Website for legitimate personal or business purposes. You must not reproduce, modify, distribute, publish, sell, license or commercially exploit Website content without our prior written permission, except where permitted by law.

24. Trademarks

CCX, Carbon Clean and associated names, logos, product names and marks may be trademarks or otherwise protected intellectual property. You must not use our trademarks or branding without our prior written permission. This restriction does not prevent legitimate use permitted by applicable law.

25. User-Submitted Content

If you submit reviews, comments, photographs, testimonials, feedback or other content to us, you confirm that:

You have the right to submit the content;
The content does not infringe another person’s rights;
The content is not unlawful, defamatory or misleading;
The content does not contain malicious software; and
The content does not violate applicable law.

By submitting content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display and distribute that content for legitimate business purposes. We reserve the right to remove content that we reasonably believe violates these Terms or applicable law.

26. Third-Party Links

The Website may contain links to third-party websites and services. These links are provided for convenience. We do not control and are not responsible for:

Third-party websites;
Their availability;
Their content;
Their security;
Their products or services; or
Their privacy practices.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

27. Website Availability

We aim to keep the Website available and functioning correctly. However, we do not guarantee that the Website will:

Always be available;
Be uninterrupted;
Be error-free;
Be free from viruses or other harmful components; or
Be compatible with every device or browser.

We may temporarily suspend, restrict or modify the Website for:

Maintenance;
Security;
Updates;
Technical reasons;
Business reasons; or
Other circumstances.

28. Disclaimer

To the fullest extent permitted by law, information on the Website is provided without guarantees that it will always be complete, accurate, current or suitable for every particular purpose. Product information should be considered alongside applicable product manuals, specifications, technical documentation and safety instructions. Nothing in these Terms excludes liability for matters that cannot legally be excluded.

29. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful. This includes liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Fraudulent concealment;
Breach of applicable statutory consumer rights; or
Any other liability that cannot legally be excluded or limited.

Subject to the above, and to the fullest extent permitted by law, we will not be responsible for:

Indirect losses;
Consequential losses;
Loss of profits;
Loss of revenue;
Loss of business;
Loss of anticipated savings;
Loss of goodwill;
Loss of reputation; or
Loss of business opportunity,

except where such losses cannot lawfully be excluded. Where you are a business customer, our total liability arising from a Contract will, to the fullest extent permitted by law, be limited to the amount paid or payable by you for the relevant Products or Services giving rise to the claim, unless otherwise agreed in writing.

30. Events Outside Our Control

We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances beyond our reasonable control. Such circumstances may include:

Natural disasters;
Fire;
Flood;
Severe weather;
War;
Terrorism;
Civil unrest;
Government action;
Changes in law;
Industrial disputes;
Supply chain disruption;
Transport disruption;
Power failures;
Internet or telecommunications failures;
Cyberattacks;
Epidemics or pandemics; or
Failure of third-party suppliers.

Where such an event occurs, we will take reasonable steps to minimise its effects and resume performance as soon as reasonably practicable.

31. Indemnity

Where permitted by law, business customers agree to indemnify us against losses, liabilities, costs and expenses arising from:

Their unlawful use of the Website;
Their breach of these Terms;
Their misuse of Products;
Their unauthorised modification of Products;
Their infringement of our intellectual property rights; or
Their infringement of the rights of a third party.

This clause does not apply to the extent that the relevant loss was caused by our own negligence, breach of contract or other unlawful conduct.

32. Privacy and Personal Information

Our collection and use of personal information is governed by our Privacy Policy. By using the Website, you acknowledge that personal information may be processed in accordance with that Privacy Policy.

33. Cookies

Our Website uses cookies and similar technologies. Information about how we use cookies and how you can manage your preferences is provided in our Cookie Policy.

34. Changes to These Terms

We may update these Terms from time to time. Changes may be made to reflect:

Changes to our business;
Changes to our Website;
Changes to our Products or Services;
Changes in technology;
Changes in applicable law; or
Changes in regulatory requirements.

The updated Terms will be published on the Website and the “Last Updated” date will be amended. If you have already placed an Order, the Terms applicable at the time your Order was accepted will generally continue to apply to that Contract, unless a change is required by law or otherwise agreed between us.

35. Suspension or Termination

We may suspend or terminate your access to the Website where we reasonably believe that you:

Have breached these Terms;
Are using the Website unlawfully;
Are attempting to compromise Website security;
Are engaging in fraudulent activity; or
Are otherwise misusing the Website.

Termination will not affect rights or obligations that arose before termination.

36. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be treated as modified or removed to the minimum extent necessary. The remaining provisions will continue to apply.

37. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce that provision in the future. Any waiver must be expressly given in writing.

38. Entire Agreement

These Terms, together with any applicable:

Order confirmation;
Quotation;
Product-specific terms;
Warranty;
Privacy Policy;
Cookie Policy; and
Other written terms expressly incorporated into the Contract,

constitute the agreement between you and us concerning your use of the Website and, where applicable, the relevant purchase. Where there is a conflict between these Terms and specific written terms agreed for an Order, the specific written terms will prevail to the extent of the conflict.

39. Assignment

You may not transfer or assign your rights or obligations under a Contract without our prior written consent, except where permitted by law. We may transfer or assign our rights and obligations where reasonably necessary as part of a business restructuring, merger, acquisition, sale or transfer of assets, provided that applicable legal requirements are satisfied.

40. Governing Law

These Terms and any Contract between you and us are governed by the laws of England and Wales, unless applicable law requires otherwise.

41. Jurisdiction

Subject to any mandatory consumer rights and applicable law, the courts of England and Wales will have jurisdiction over disputes arising from these Terms or any Contract between you and us. If you are a consumer resident elsewhere in the United Kingdom, you may also have rights to bring proceedings in the courts applicable to your place of residence.

42. Complaints

If you have a complaint about a Product, Service, Order or your use of the Website, please contact us first. Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk We will make reasonable efforts to investigate and resolve complaints.

43. Contact Us

For questions regarding these Terms, Products, Services or Orders, please contact: Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk

TALK TO SOMEONE TECHNICAL

Trade accounts, bulk pricing, starter kits and product selection advice. Tell us what you run into most and we will point you at the right product first.

Phone: +44 (0) 203 507 0175
Email: sales@carbon-clean.co.uk
Hours: Mon–Fri, 08:30–17:30