PRIVACY POLICY
Privacy Policy
Last Updated: 26 August 20261. Introduction
CCX Innovations (“CCX“, “we“, “us” or “our“) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit, browse or interact with the CCX Innovations website, including when you contact us, submit an enquiry, request information, purchase products or services, create an account, or otherwise use our website. This Privacy Policy applies to information collected through our website and through other electronic or direct interactions with us that refer to this Privacy Policy. We process personal information in accordance with applicable data protection and privacy legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as applicable. By using our website, you acknowledge that you have read and understood this Privacy Policy.2. Who We Are
The website is operated in connection with Carbon Clean Ltd, operating under the Carbon Clean brand. For the purposes of applicable data protection legislation, Carbon Clean Ltd is responsible for the processing of personal information described in this Privacy Policy, unless otherwise stated.Our details
Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk If you have any questions about this Privacy Policy, your personal information or how we process your data, please contact us using the details above.3. What Personal Information Do We Collect?
The type of information we collect depends on how you interact with CCX. We may collect the following categories of personal information.3.1 Information you provide directly
When you contact us, submit a form, request information or otherwise communicate with us, we may collect:- Full name
- Email address
- Telephone number
- Company or organisation name
- Job title or position
- Business address
- Postal address
- Information contained in your enquiry or correspondence
- Any other information you voluntarily provide
3.2 Information relating to purchases and orders
Where you purchase products or services through our website, we may collect:- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Order details
- Products or services purchased
- Order number
- Transaction information
- Payment status
- VAT or tax information where applicable
- Communications relating to your order
3.3 Account information
If our website allows you to create an account, we may collect information required to create and manage your account, including:- Name
- Email address
- Username
- Password or authentication information
- Order history
- Account preferences
- Other information associated with your account
3.4 Technical information
When you visit our website, certain technical information may automatically be collected, including:- IP address
- Browser type and version
- Device type
- Operating system
- Screen resolution
- Approximate geographic location
- Referring website
- Pages visited
- Date and time of visits
- Website interactions
- Navigation and usage information
- Error and diagnostic information
4. How We Collect Personal Information
We may collect personal information:- Directly from you when you submit a form
- When you contact us by telephone, email or other means
- When you place an order
- When you create or use an account
- When you subscribe to marketing communications
- When you interact with our website
- Automatically through cookies and similar technologies
- From third-party service providers
- From publicly available sources
- From business partners or other organisations where permitted by law
5. How We Use Your Personal Information
We may use personal information for the following purposes.5.1 Providing our website and services
We may use your information to:- Operate and maintain the website
- Provide products and services
- Process orders
- Arrange deliveries
- Manage customer accounts
- Respond to enquiries
- Provide customer support
- Process requests for information
- Communicate with you about products and services
- Manage our relationship with you
5.2 Processing transactions
Where you purchase products or services, we may use your information to:- Process and confirm your order
- Process payments
- Arrange delivery or fulfilment
- Provide order updates
- Maintain transaction records
- Provide customer support
- Handle refunds, returns or other order-related matters
5.3 Improving our website and services
We may analyse information about how our website is used in order to:- Improve website functionality
- Improve user experience
- Develop new products and services
- Understand customer requirements
- Identify technical problems
- Monitor website performance
- Improve our communications
5.4 Marketing
Where permitted by law, we may use your personal information to send you information about:- Our products
- Our services
- New products or developments
- Promotions
- Offers
- Events
- Company news
- Other information that may be relevant to you
5.5 Website security
We may process information to:- Protect our website
- Detect suspicious activity
- Prevent fraud
- Prevent unauthorised access
- Investigate security incidents
- Protect our customers, employees and business
- Maintain the integrity of our systems
5.6 Legal and regulatory requirements
We may process personal information where necessary to:- Comply with legal obligations
- Respond to lawful requests from authorities
- Establish, exercise or defend legal claims
- Enforce our contractual rights
- Protect our legal rights and interests
6. Our Legal Bases for Processing Personal Information
Under the UK GDPR, we must have a lawful basis for processing personal information. Depending on the circumstances, we may rely on one or more of the following legal bases.6.1 Contract
We may process your personal information where it is necessary to enter into or perform a contract with you. For example, this may apply when you purchase a product or service from us.6.2 Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation. This may include maintaining financial, accounting and transaction records.6.3 Legitimate interests
We may process personal information where this is necessary for our legitimate interests, provided that those interests are not overridden by your fundamental rights and freedoms. Our legitimate interests may include:- Operating our business
- Operating and improving our website
- Providing customer support
- Managing customer relationships
- Improving our products and services
- Protecting our systems
- Preventing fraud
- Maintaining website security
- Communicating with existing customers
- Managing business enquiries
- Establishing or defending legal claims
6.4 Consent
We may rely on your consent where required by law. This may include certain:- Marketing communications
- Non-essential cookies
- Analytics technologies
- Advertising technologies
7. Cookies and Similar Technologies
Our website uses cookies and similar technologies. Cookies are small files placed on your device when you visit a website. They can help websites operate correctly, remember preferences and understand how visitors use the website. Depending on their purpose, cookies may include:Essential or Functional Cookies
These cookies may be required for the website to operate correctly or to provide functionality that you have requested.Preference Cookies
These cookies may remember choices you make, such as preferences or settings.Statistics or Analytics Cookies
These cookies may help us understand how visitors use our website, including which pages are visited and how users interact with our content.Marketing Cookies
These cookies may be used to support advertising, remarketing or other marketing activities. Non-essential cookies will only be used where permitted under applicable law and, where required, after you have provided consent. You can manage your cookie preferences through the cookie consent controls provided on our website.8. Who We Share Your Information With
We may share personal information with third parties where this is necessary for the purposes described in this Privacy Policy. These third parties may include:8.1 Website and technology providers
We may use providers that assist with:- Website hosting
- Website development
- Website maintenance
- Website security
- Cloud storage
- Technical support
- IT services
8.2 Payment providers
Where you purchase products or services, payment information may be processed by third-party payment providers. These providers may process your information in accordance with their own privacy policies and applicable data protection requirements.8.3 Delivery and fulfilment providers
Where necessary to fulfil an order, we may share relevant information with delivery, logistics and fulfilment providers.8.4 Marketing and communications providers
We may use third-party providers to help us send emails, newsletters or other marketing communications.8.5 Analytics providers
We may use third-party analytics services to understand website traffic and usage. Where these services use non-essential cookies or similar technologies, we will obtain consent where required.8.6 Professional advisers
We may share information with professional advisers, including:- Lawyers
- Accountants
- Auditors
- Insurers
- Financial advisers
- Other professional advisers
8.7 Authorities and legal purposes
We may disclose personal information where required by law, regulation, court order or lawful governmental request. We may also disclose information where reasonably necessary to protect our rights, property, customers, employees or other individuals.8.8 Business transfers
If Carbon Clean Ltd or its assets are involved in a merger, acquisition, restructuring, sale, financing or other business transaction, personal information may be transferred as part of that transaction, subject to applicable data protection requirements. We do not sell your personal information.9. International Transfers
Some of our service providers may process personal information outside the United Kingdom. Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that your information receives an appropriate level of protection. Depending on the circumstances, this may include:- Transferring information to a country recognised as providing adequate protection
- Using appropriate contractual safeguards
- Using the UK International Data Transfer Agreement
- Using the UK Addendum to EU Standard Contractual Clauses
- Implementing other safeguards permitted by applicable law
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected. The retention period may depend on:- The nature of the information
- Why we collected it
- Whether you have an ongoing relationship with us
- Our legal and regulatory obligations
- Accounting and tax requirements
- Whether we need the information to establish or defend legal claims
11. How We Protect Your Information
We take reasonable technical and organisational measures designed to protect personal information against:- Unauthorised access
- Unauthorised disclosure
- Accidental loss
- Destruction
- Alteration
- Misuse
- Access controls
- Authentication procedures
- Secure systems
- Encryption where appropriate
- Restricted access to personal information
- Security monitoring
- Regular review of our security practices
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have the following rights.Right of access
You may request a copy of the personal information we hold about you.Right to rectification
You may ask us to correct inaccurate or incomplete personal information.Right to erasure
In certain circumstances, you may ask us to delete your personal information. This is sometimes referred to as the “right to be forgotten”.Right to restriction
In certain circumstances, you may ask us to restrict how we process your personal information.Right to data portability
In certain circumstances, you may request that personal information you have provided to us is provided in a structured, commonly used and machine-readable format.Right to object
You may have the right to object to certain processing of your personal information, particularly where we rely on legitimate interests. You have an absolute right to object to the processing of your personal information for direct marketing purposes.Right to withdraw consent
Where we process your information based on consent, you may withdraw that consent at any time.13. Exercising Your Rights
If you wish to exercise any of your data protection rights, please contact us: Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk We may need to request additional information from you to verify your identity before processing your request. We will normally respond to a valid request within one month, although this period may be extended where permitted by applicable law if the request is complex or if you have made multiple requests. We will normally not charge a fee for exercising your rights. However, where permitted by law, we may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.14. Direct Marketing
Where permitted by applicable law, we may contact you with information about our products, services, offers, news and developments. Where consent is required, we will only send marketing communications after obtaining the appropriate consent. You can unsubscribe from marketing communications at any time. You can do this by:- Clicking the unsubscribe link in a marketing email; or
- Contacting us using the details provided in this Privacy Policy.
- Order confirmations
- Delivery information
- Account notifications
- Security notifications
- Important changes to our services
- Other communications necessary to provide a service you have requested
15. Information Submitted Through Website Forms
If you submit an enquiry or contact form through our website, the information you provide may be used to:- Respond to your enquiry
- Provide requested information
- Contact you regarding your enquiry
- Provide quotations or product information
- Provide customer support
- Maintain appropriate business records
- Follow up on your request where reasonably necessary
16. Children’s Privacy
Our website is not specifically directed towards children. We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can investigate and take appropriate action.17. Third-Party Websites
Our website may contain links to third-party websites, platforms or services. We are not responsible for the privacy practices, security or content of third-party websites. When you leave our website, we recommend that you review the privacy policy of the third-party website before providing any personal information.18. Automated Decision-Making and Profiling
We do not intend to make decisions producing legal or similarly significant effects concerning individuals solely through automated processing unless permitted by applicable law and appropriate safeguards are in place. If this changes, we will provide any information required by applicable data protection law.19. Your Responsibilities
Where you provide personal information to us, you should ensure that the information you provide is accurate and up to date. If your information changes, please notify us so that we can update our records where appropriate. If you provide us with personal information about another individual, you should ensure that you have a lawful basis for doing so and, where appropriate, that the individual has been informed that their information may be provided to us.20. Complaints
We take privacy concerns seriously. If you believe that we have processed your personal information incorrectly or have not complied with applicable data protection law, please contact us first using the details below so that we can investigate and attempt to resolve your concern. Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk You also have the right to complain to the UK’s data protection supervisory authority.Information Commissioner’s Office (ICO)
The Information Commissioner’s Office is the UK’s independent supervisory authority for data protection and privacy matters. Information about making a complaint is available through the ICO’s official website.21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes may be made to reflect:- Changes in our business
- Changes to our website
- Changes to our products or services
- Changes in technology
- Changes in data protection legislation
- Changes in regulatory guidance
- Changes to the third-party services we use
22. Contact Us
If you have any questions about this Privacy Policy, how we process your personal information, or your data protection rights, please contact us. Carbon Clean Ltd 181 Forest Road Hainault Essex IG6 3HZ United Kingdom Telephone: +44 (0) 203 507 0175 Email: sales@carbon-clean.co.uk© 2026 Carbon Clean Ltd. All rights reserved.
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Phone: +44 (0) 203 507 0175
Email: sales@carbon-clean.co.uk
Hours: Mon–Fri, 08:30–17:30